Return & Refund Policy – Waldos Bike Spares & Accessories
At Waldo’s.in, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the product you have received, we offer a straightforward return and refund policy to ensure your peace of mind.
1. Return Policy
We accept returns on all products within 7 days from the date of delivery, subject to the following conditions:
- The product must be unused, in its original condition, and in the original packaging.
- The product should not be damaged, tampered with, or altered in any way.
- Products that are perishable, or items like custom-made or special-order products, are not eligible for return.
- The return request must be initiated within 7 days of receiving the product.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us: Send us an email at support@waldos.in or message us on WhatsApp at +91 9876543210 within 7 days of receiving your order. Please provide the following details:
- Order number
- Product name(s) and SKU (if applicable)
- Reason for return
- Photos of the product (if damaged or defective)
- Create Video of Package Duration of Product Opening.
- Create Video of Package Again in the Time of Return Packaging.
- Return Authorization: Once we receive your request, we will verify your return eligibility. If approved, we will provide you with a return authorization and instructions on how to send the product back to us.
- Return Shipment: You are responsible for the return shipping charges unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
- Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets the conditions for return. If the return is approved, we will process your refund or exchange (as per your preference).
3. Refund Policy
- Eligibility: Refunds will only be issued if the returned item meets the conditions outlined in the Return Policy above.
- Refund Process: Once your return is approved and processed, we will issue the refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider (typically 5-10 business days).
- Partial Refunds: In cases where the product is not in its original condition, or if it has been used, we may issue a partial refund based on the condition of the returned item.
4. Exchange Policy
If you would prefer to exchange an item instead of requesting a refund, we can arrange an exchange for a different size, color, or product, depending on availability. The same conditions apply for exchanges as they do for returns.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Customized or special-order items
- Perishable goods (if applicable)
- Gift cards
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. We will guide you through the return process and provide a full refund or replacement at no extra cost.
7. Shipping Policy
We Will Dispatch Product’s Under One To Two Days After Received Orders. Once Product is Dispatch We will Notify To You. Deliver By The Third Party Courier Partner Behalf of The Location in India. If the Delivery is Delay We Will Notify The Customer’s.
8. Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with a return, please don’t hesitate to reach out:
- Email: support@waldos.in
- WhatsApp: +91 9876543210
Thank you for choosing Waldos.in. We are committed to providing you with high-quality bike spares and accessories, and your satisfaction is our priority.
Last Updated: December 2024